We aim to dispatch all orders within 48-72 hours however, during busy periods and over weekends there may be a small delay in dispatching your order.

LOCATION & TAXES

Sales taxes (VAT) are included on the website listed prices for all counties. Sales taxes will be calculated based on the postal code and country entered at checkout.

We ship to:

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Germany, Great Britain* Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Liechtenstein *, Malta, Monaco, Northern Ireland, Netherlands, Norway*, Poland, Portugal, Romania, Slovenia, Slovakia, Sweden, Spain, Switzerland*

*Countries marked with an asterisk are outside the EU. Your cost at checkout includes duties, taxes and custom fees. There is no further charge upon delivery.

DELIVERY RATES

We offer free standard shipping on any qualifying order with a subtotal of 150 € or more.

For orders below that threshold, there is a flat-rate 15.00 € shipping fee.

If something is particularly heavy, bulky, comes in an especially cumbersome package, is perishable, or ships from another country, we’ll note an extra surcharge on the product page and at checkout.

Country	Standard Shipping	Free Shipping Threshold
Europe	15.00  €	Orders over 150 €
United Kingdom and other countries with local currencies	Charged as above, converted to GBP or local currency	Orders over 150 €

DELIVERY TIMES

Country	Standard Shipping
Europe	3 - 7 business days *Remote or island areas may take up to 21 business days

 

You will be notified via email once your order has been dispatched, and this email will include all tracking details relating to your order. Changes to your order's delivery status will be indicated via your tracking number on the courier website. Most of the orders are delivered via GLS courier which will require a signature (if you are outside of The Netherlands).

or countries outside of EU, your order will need to clear customs. You may experience slight delays in shipping because of this. Unfortunately, this is beyond our control, so please consider this potential delay if you need your order urgently.

• IF YOUR ADDRESS IS UNATTENDED AT THE TIME OF DELIVERY

The recipient or another household member can sign for delivery.

If no one is home, the courier attempt delivery to a neighbour. If there is no neighbour at home or willing to accept delivery, the courier will take the package back with them leaving a “not home card” in the recipient’s mailbox. If delivered to a neighbour, they also leave a message card stating which neighbour accepted delivery. Using the code on the “not home card” the recipient can decide on the next step for delivery or claim their parcel at the nearest GLS depot.

Customers in The Netherlands

Customers in The Netherlands have the option to choose “Authority to leave” with GLS. Customers will need to confirm a designated spot with GLS a requirement is that the location is dry and out of sight. Please note that there is no insurance coverage in case a parcel goes missing.

While we endeavour to deliver goods to your nominated address within the time frames indicated, we cannot guarantee delivery times particularly during busy promotional and sale periods where some order dispatches may be delayed due to the additional volume. Dispatch of orders may also be delayed where payment or address information requires verification or correction prior to dispatch.

We are not responsible for your package once the carrier states ‘Delivered’ or ‘Notice left.’ Replacements are not eligible.

• CHANGES ON ORDERS

Once order is placed, due to our warehouse process limitations, we cannot add other items into the existing order. All additional items must be placed on a separate order.

• ADDRESS CHANGE

Our warehouse is very efficient in packing and sending out orders, which makes it very difficult to change your delivery address. Please check your address prior to confirming your order.

Requests for address change may be possible before you receive a tracking number. Once your order is dispatched with a tracking number, CookDineHost cannot be accountable for change of address. We do not reimburse or replace due to unsuccessful address change.

Tracking Your Order

For the most up to date information on the status of your order, you can log into your Account, and go to ‘My Account’ to view live status updates.

When your online purchase is complete you will receive an email containing your order confirmation and delivery details. This email will also include a link which will allow you to track the status of your delivery at anytime. If you have not yet received an email notification, please be assured our online team is most likely still working hard to get your order to you.

PLEASE NOTE tracking information may not be available online for 24 hours after placing your order.

• LOST OR DAMAGED GOODS

If your order is lost or damaged in transit, please email us with evidence at support@cookdinehost.com

• LOST OR STOLEN DELIVERIES

It is always best to contact us in the first instance if you have a question regarding your order. We can usually resolve this faster for you.

Should you lodge a transaction dispute with your bank before your order is shipped, we will contact you directly via email. If we do not receive a reply from you within 7 days, we will cancel your order.

Please note that transactions will appear on your statement from SP * COOK DINE HOST

Pre-Order

On occasion, we offer pre-order items. This allows customers to secure an online purchase while stock is on its way.

Please read the product description carefully to ensure you’re happy to wait for the expected arrival date. Here you will also find the estimated arrival date of the pre-order. This date is an expected delivery date only, and may vary due to elements out of the control of CookDineHost. CookDineHost will ship pre-order items as a priority once stock has arrived to our warehouse.

You will be charged at time of placing a pre-order. Pre-orders cannot be exchanged before delivery. If you would like to cancel your order, please contact us at support@cookdinehost.com

If your order includes both a pre-order item and other items, this order will be held and dispatched when all items are available. We do not split orders.

You will receive an order confirmation email once the order is placed, and a follow up confirmation email when your items are shipped.

Customers are responsible for keeping their shipping & contact information up-to-date to ensure shipment of pre-orders are delivered to the correct address. Please or email us at support@cookdinehost.com to update your details.

For further information regarding your already purchased pre-order, please log into your Account, and go to 'My Account' to view live status updates.

Contact Us

If you can’t find the information you need, please submit an enquiry and a member of our customer service team will be in touch shortly.